An illustration · invented records
Who to contact
Roles and the route that has actually worked, taken from our correspondence. For phone numbers, look in Mom’s phone under these same labels and on the appointment letters in the folder.
| Who | Where | What they do for Mom | Route that works | Source |
|---|---|---|---|---|
| Breast radiologist | Community breast imaging center | Read the imaging; did the biopsy | Results letter; not a contact for questions | Imaging report |
| Pathologist | Regional hospital pathology department | Wrote the biopsy report and addendum | We do not contact pathology directly. Slides go between institutions on request | Biopsy report |
| Breast surgeon | Community breast clinic | Surgical planning; will schedule surgery after the second opinion | Portal message, or the clinic main line | Visit summary |
| Nurse navigator | Community breast clinic | Practical questions between visits | Portal message or clinic main line, per the visit summary | Visit summary |
| Medical oncologist | Community oncology practice | Treatment plan; answered the tumor-test question through the nurse | Portal message; nurse replies within two business days (took three calendar days) | Visit summary · Portal thread |
| Oncology nurse | Community oncology practice | Answers portal messages for the oncologist | Portal message | Portal thread |
| New-patient coordinator | Academic cancer center, breast oncology second-opinion line | Scheduling, records intake, receipt confirmation | Phone (second-opinion line) for anything time-sensitive; email for records. She answers the phone; email took two days | Intake call · Clinic call |
| Medical records (HIM) | Academic cancer center | Attach uploads to the chart | No direct route. Ask the coordinator | Receipt confirmation |
| Second-opinion oncologist | Academic cancer center | The September 15 visit | Through the coordinator until the visit | The brief |
Who in the family does what (as of September 8)
- Daughter: keeps this folder; has proxy access to Mom’s portal; sends records.
- Son: takes Mom on September 15; calls the second-opinion line on Friday, September 11 if no callback about the addendum has come. Why
- Mom: asks her own questions; brings ID, insurance card, medication list, and a printed copy of the addendum in case it is still not attached.